Acceptable Use Policy

Effective October 31, 2026

Current availability

Catrina AI offers account access and credit-based video generation. Account registration, sign-in and video generation are available. A video credit is required to submit a job. Checkout is not yet open. The provisions below describe how the service handles purchases and submissions when those features become available; they do not activate an unavailable feature.

Scope and current availability

This policy applies to use of Catrina AI, including accounts, materials submitted to the service, generated content, and reports sent to support. Selecting a photo displays it locally. Submitting a job uploads it for automated safety checks and generation.

Prohibited content and conduct

Do not use the service to request, create, submit, distribute or facilitate any of the following:

1. Pornography and sexual content (NSFW). Pornographic or sexually explicit content, sexual exploitation, sexualized transformations of real people, or non-consensual intimate imagery.
2. Violence and gore. Graphic violence, gore, torture, or content that promotes or facilitates violent abuse or threats.
3. Hate speech. Content that incites hatred, dehumanization, discrimination or violence against people based on protected characteristics.
4. Child-unsafe content, including CSAM. Child sexual abuse material, sexualization or exploitation of minors, grooming, or other content that endangers children. These restrictions include AI-generated depictions.
5. Deepfakes and impersonation. Face swapping, deceptive identity replacement, fabricated statements or actions attributed to another real person, and fabricated intimate scenes involving real people. Do not present synthetic content as an authentic recording, performance or endorsement. A person's permission does not by itself make a prohibited feature or use available on this service. Only submit a portrait you have permission to use for a clearly identified synthetic performance; do not misrepresent the result as an authentic recording or endorsement.
6. Copyright and trademark infringement. Unauthorized use of protected footage, music, characters, brands, logos or other material, or misleading claims of ownership, sponsorship or affiliation. Availability of a reference or a model does not grant rights to third-party material.

Do not use the service for fraud, harassment, abuse, attempts to bypass restrictions, or unlawful conduct. A fixed prompt and a technical ability to generate content do not establish permission to use that content.

Real-person photos, audio and permissions

Only submit material that you are entitled to upload and transform. For material depicting or recording another person, obtain appropriate permission from that person and any other required rights holder before submission. Do not upload another person's photo or voice without consent. Permission does not override the prohibitions above, applicable law, or restrictions imposed by service providers. No rights to featured performers, reference footage, soundtracks or trademarks are granted by this website.

Moderation: current implementation and prerequisites

Automated checks combine Waffo Prompt Sift for the fixed prompt with the selected visual provider for the uploaded portrait and 15 sampled output frames. Alibaba Cloud Content Moderation baselineCheck_cb at the US (Virginia) endpoint is selected; Google Cloud Vision SafeSearch is retained as an alternative, without automatic fallback. Photos selected locally are not scanned until submission. No claim is made that every unsafe item will be detected.

The operator reviews reports manually using information available within the service and its providers. Low-risk checks may proceed automatically, high-risk results are withheld, and uncertain or unavailable checks pause the job for review. Decisions must be recorded before delivery. Sampling has blind spots; automated visual checks do not establish identity, age, permission, copyright ownership or complete child-safety compliance. Model-provider safeguards are not represented as a substitute for a verified platform moderation workflow.

Reporting a concern

Report suspected violations, impersonation, rights concerns or safety issues to zoumouou@gmail.com. Include a brief description and, if available, a public page address or an existing job/reference number sufficient to identify the issue. Do not send passwords, payment-card details, private signed download links, or unlawful or graphic material by email. We may request limited additional information through an appropriate channel when needed to investigate.

Reports are reviewed manually. We may restrict access to affected service-controlled content while checking the circumstances, ask for clarification, and decide whether measures under the Terms are warranted. Where appropriate, we reply to the reporting address with the outcome or explain that further information is needed, without disclosing confidential account information. A person affected by a restriction may request a review through the same support address.

Support and appeals

Contact zoumouou@gmail.com with questions, reports or appeals. Ordinary requests are acknowledged within 2 business days, with an initial investigation within 5 business days and updates at least every 5 business days while unresolved. Appeals are acknowledged within 2 business days and initially reviewed within 5 business days. Business days are Monday–Friday in America/Los_Angeles. Credible child-safety concerns or imminent threats receive priority: restrict service-controlled access within 24 hours of receipt when actionable, with initial investigation within 48 hours. This is not a continuously staffed service. These timelines do not replace statutory rights or set bank refund-processing times.

Enforcement and review requests

Depending on the circumstances, measures may include warnings, feature restrictions, account suspension or closure, or removal/restriction of content under our control. Measures are subject to applicable law and the Terms. You may use the support address to request a review. This policy does not establish automatic credit forfeiture, override the Refund Policy, or exclude statutory consumer rights.

Catrina AI · Operated by Dylan Zou · San Francisco, California, USA
Support: zoumouou@gmail.com